LINNALL's Service Agreement
Chapter 1: General Provisions
1.1 Service Scope: LINNALL provides customers with cloud based e-commerce platform management software and related services, including but not limited to product listing, order management, inventory management, data analysis, etc.
1.2 Purpose of the Agreement: This agreement aims to clarify the rights and obligations between LINNALL and the customer, regulate the behavior of both parties during the use of the service, and ensure the quality of service and the security of user data.
1.3 Legal Application: This agreement is governed by the laws of the People's Republic of China, and both parties agree to submit any disputes arising from or related to this agreement to [designated court or arbitration institution] for resolution.
Chapter 2: Service Scope and Fees
2.1 Service Scope: LINNALL provides customers with cloud based e-commerce platform management software and related services. The specific scope of services is subject to the order or contract signed by both parties.
2.2 Service fees: The service fee shall be settled according to the price standard and payment method agreed upon by both parties. Please refer to the order or contract for specific fee details.
Chapter 3: User Rights and Obligations
3.1 User Rights:
* Service Usage: The user has the right to use the services provided by LINNALL in accordance with the provisions of this agreement.
* Data access: Users have the right to access and use their own data.
* Service support: Users have the right to receive technical support services provided by LINNALL.
3.2 User Obligations:
* Comply with the agreement：Users should strictly abide by this agreement and related rules.
* Authentic information：The information provided by users must be truthful, accurate, and complete.
* Password protection: Users should properly keep their account passwords and be responsible for all activities under their account.
* Legal use：Users are not allowed to use the service for any illegal or infringing activities.
3.3 Confidentiality Obligations
Confidentiality Scope: Both parties shall keep confidential the trade secrets, technical information, business information, and other confidential information of the other party or its affiliates that they come into contact with during the performance of this agreement, and shall not disclose them to any third party.
Confidentiality period: The confidentiality obligation shall remain valid from the date of the first contact between both parties.
Exception: Except for the following situations:
* Information has become public knowledge
* Information obtained from legal and public channels
* Legal and regulatory requirements for disclosure
3.4 Liability for breach of contract：The party that violates the confidentiality obligation shall compensate the other party for all losses suffered as a result.
Chapter 4: LINNALL's Rights and Obligations
4.1 Service Provision: LINNALL is responsible for providing stable and reliable services, and continuously optimizing service quality.
4.2 Data Protection: LINNALL will take reasonable technical and management measures to protect users' personal information and data security, and comply with relevant laws and regulations (such as the Personal Information Protection Law of the People's Republic of China).
4.3 Service interruption: LINNALL reserves the right to interrupt services due to system maintenance or other force majeure factors, but will notify users in advance.
4.4 Intellectual Property: LINNALL owns intellectual property rights such as the LINNALL system, software, and documentation. Users only have the right to use and are not allowed to copy or modify the aforementioned intellectual property.
4.5 Service Level Agreement (SLA):
Service availability: LINNALL promises that under normal circumstances, the system availability is not less than 99.5%. Service interruptions caused by force majeure or user reasons are not within the scope of this commitment.
Response time: LINNALL promises to respond to technical support issues raised by customers within 2 hours during normal working hours and resolve them within 7 working days.
Data backup: LINNALL will perform daily backups of user data and retain backup data for 30 days.
Service Change: LINNALL has the right to optimize and upgrade services, but will notify users 3 days in advance.
Chapter 5: Data Security and Privacy
5.1 Data Definition: User data includes but is not limited to: user information, order information, product information, financial data, etc.
5.2 Data Protection Measures: LINNALL takes the following measures to protect user data:
Data encryption: Encrypt static data and data in transit.
Access control: Strictly control access to data and implement the principle of minimum privilege.
Data backup: Regularly backup user data and perform remote backups.
Safety monitoring: Adopting intrusion detection, firewall and other technologies to monitor system security in real-time.
Emergency response: Establish a comprehensive emergency response mechanism for data breaches.
5.3 Data usage: LINNALL only uses user data in the following situations:
* Provide services
* Improve products and services
* Meet legal and regulatory requirements
* Obtain user authorization
LINNALL only uses user data to provide services, improve product and service quality, and meet legal and regulatory requirements. Without user authorization, LINNALL will not provide user data to third parties.
5.4 Data Sharing: LINNALL only shares user data with third parties in the following situations:
* Obtain explicit authorization from the user
* Compliance with legal and regulatory requirements
* Necessary for providing services (such as payment service providers)
Chapter 6: Liability for Breach of Contract
6.1 User Violation of Agreement:
If LINNALL determines that any customer, its representatives, or end users have violated or failed to comply with this Agreement or engaged in (or allowed others to engage in) any prohibited activities, LINNALL may take such measures as it deems appropriate. This can include all or any of the following:
1) Suspend and/or terminate the customer's services at any time;
2) Warn the customer;
3) Initiate legal proceedings against the client and demand compensation for all expenses incurred due to the breach of this agreement (including but not limited to reasonable administrative and legal fees) based on the demand for compensation;
4) Refuse all communication from known IP location areas that support illegal activities for the purpose of protecting customers' systems and network resources;
5) Take further legal action against the client; also
6) If it is an illegal act, investigate and notify the relevant judicial department.
If LINNALL receives a court order to disclose the identity of a customer to someone who accuses the customer of abusing the service, LINNALL has the right to do so. If the law requires LINNALL to disclose the identity of customers or other information related to the use of services owned by LINNALL to the police or other public authorities, LINNALL also has the right to disclose it.
LINNALL will consider all situations and complaints based on individual value. LINNALL reserves the right not to take action against the customer, even if the complaint is made against the customer for violating this agreement.
If feasible and permitted by law, LINNALL reserves the right to use technical means to prevent prohibited activities from occurring. Moreover, LINNALL reserves the right to charge customers administrative fees related to its prohibited activities, including but not limited to fees incurred in confirming the breach of contract and dismantling or interrupting its services. The amount charged is equivalent to the actual costs incurred by LINNALL in preventing or responding to the activities.
There is nothing in this agreement that limits LINNALL's legal rights and remedies with respect to any prohibited activities.
This agreement does not affect the terms and conditions applicable to international network services provided by LINNALL within the LINNALL network scope.
6.2 LINNALL violates the agreement:
If LINNALL violates this agreement, the user has the right to demand that LINNALL bear corresponding breach of contract responsibilities, including but not limited to compensation for losses.
Chapter 7: Intellectual Property
7.1 Software Copyright: LINNALL owns the intellectual property rights of linnnall.com 'systems, software, and other intellectual property.
7.2 User Data: Users have ownership of the data generated by themselves, and LINNALL only has the right to use it within the scope of providing services.
7.3 Joint Development: If both parties engage in joint software development, they shall jointly enjoy the intellectual property rights generated in accordance with the agreed proportion.
Chapter 8: Service Interruption and Termination
8.1 Service interruption: LINNALL reserves the right to interrupt services due to system maintenance, upgrades, or force majeure, but will notify users in advance.
8.2 Termination of Contract: Both parties have the right to terminate this agreement with 30 days' prior notice to the other party.
8.3 Dispute Resolution: Both parties agree to submit any disputes arising from or related to this agreement to [designated arbitration institution] for arbitration resolution. The arbitration award is final and binding on both parties.
Chapter 9: Disclaimer
Force Majeure: Neither party shall be liable for breach of contract caused by force majeure events.
Notice: The notification between both parties should be in writing.
Complete Agreement: This agreement is the complete agreement reached by both parties regarding the service matters, replacing all previous negotiations, statements, commitments, and agreements made by both parties regarding this matter.
Separability: Any provision of this agreement is invalid and does not affect the validity of other provisions.
